Frequently Asked Questions
Please read our FAQ before sending us a message.
Once your deposit is paid your order will be submitted with the label. From there it typically takes 4.5-5.5months for your gown to arrive except in special circumstances like Christmas and New Year. Closures over these periods extend the gown delivery by about 6-8 weeks so it’s standard for gowns to take approximately 6-6.5 months to arrive over this period.
Typically with re-orderable gowns we will ask for a 20% deposit (eg. If the total sale = $2000 the deposit would be $400). In most cases we offer a 4month layby. Your layby does not dictate when the gown will arrive and in most cases your final payment is due before the gown arrives. Don’t forget though that we will give you a call as soon as it does!
Once your gown arrives in store we will check it over and give you a call. At this point we will organise a time to come in and collect your gown. We usually require 3-5 days notice prior to collection as we need time to iron and recheck it’s perfect for you.
At the time of purchase (or collection depending on time frames from the wedding date) we can offer you dressmakers details depending on where you live. These ladies work from home and are well used to doing the alterations for Sugar & Spice gowns. Please call them directly to make a time as we do not organise the alterations on your behalf.
Gown storage is dependent on availability and is a $25 per month fee payable in advance. You are welcome to ask the ladies about this when we advise of your gowns arrival.
We have 2 locations, both at Chermside. If you have any questions please contact our Showroom on store 07 3350 4595 and Destination on 07 3359 5767